Please confirm that your landing page is linked to a Campaign, and not a one-time email. Also check that your lead has not opted out to ensure that the system has not excluded them from future emails.
We recommend you review the AMS training videos for details about viewing Contact activity. Or, head to the Contacts & Leads section in the left-hand side menu to view the specific contact. The system will provide specific details about that user and confirm that they have not opted out.
To view contact details, follow the steps below:
- Go to Contacts & Leads
- Click on Contacts
- Click on the name to view details
Review Contact details and confirm they are subscribed to the correct Campaign and have not opted out. Scroll down the page for more information.
Check the prospect email history if they are opted in and registered to the correct campaign. You will see which emails they opened.